This hotel used to be much nicer but is starting to show age in both the rooms and quality of service. This was our 4th stay with the hotel and... read more most likely our last. We booked a family suite at the cost of $399 per night. These suites are even more expensive if you book on the weekend. The rooms do have a refrigerator but no microwave or any other features that distinguish it from a regular room. There was a counter in the room which was helpful but the only sink in the room is the bathroom sink. We were placed in an accessible suite which I understand is required for the hotel to have by law but is not what we needed or understood we would be receiving when booking. The accessible suites should be reserved for guests who actually need and request them. With small child and the open shower the bathroom features, the entire bathroom easily gets wet/slippery and can be very dangerous. You end up going through a lot of towels just to try and keep the floor dry/safe. It is also extremely difficult to take a regular shower/wash hair with the set up. Simply put, it is not the room we paid for but the room we received. The hotel features 2 elevators for the entire hotel. For the full duration of our 5 day stay one elevator was out of order resulting in... This hotel used to be much nicer but is starting to show age in both the rooms and quality of service. This was our 4th stay with the hotel and most likely our last. We booked a family suite at the cost of $399 per night. These suites are even more expensive if you book on the weekend. The rooms do have a refrigerator but no microwave or any other features that distinguish it from a regular room. There was a counter in the room which was helpful but the only sink in the room is the bathroom sink.

We were placed in an accessible suite which I understand is required for the hotel to have by law but is not what we needed or understood we would be receiving when booking. The accessible suites should be reserved for guests who actually need and request them. With small child and the open shower the bathroom features, the entire bathroom easily gets wet/slippery and can be very dangerous. You end up going through a lot of towels just to try and keep the floor dry/safe. It is also extremely difficult to take a regular shower/wash hair with the set up. Simply put, it is not the room we paid for but the room we received.

The hotel features 2 elevators for the entire hotel. For the full duration of our 5 day stay one elevator was out of order resulting in a 5 plus minute wait most times if not every time when utilizing the elevator. Being on the 5th floor and having 3 small kids the stairs did not provide a realistic alternative.

The indoor pool is nicebut freezing. The outdoor pool is very nice. The restaurant is fine but extremely expensive when compared to the quality of food provided. Door dash provides many other options with quicker service and prices that better reflect the quality of food you receive.

Overall this hotel has become over priced for the experience/room you receive. The prices are more in line with high end hotels but the rooms are exactly what you would find in a Hampton inn. There is nothing special or remarkable about the rooms, beds, or amenities provided in the rooms. Be sure to request that you receive the room you pay for and ask for a room on a lower level just in case the elevator still has not been fixed.

The Boulevard hotel downtown St. Joseph is a much better bet. It is an older hotel but features much larger/more unique rooms and the location can’t be beat. The service is top notch and definitely worth checking out. More

  Stayed here for one night this past weekend. We got a very good price on BOOKING.COM. When we got here, we had to wait a bit, because there was... read more only one person behind the desk trying to check people in and answer calls.The girl at the desk, HALEY was very pleasant and upbeat even though she was already a bit overwhelmed. She checked us in quickly even though we were about 2 hours early. Also, when I asked if the room was a water view she said no. ( I new it was run of house, so it could be anywhere). She said she would upgrade us, because of our wait.
She explained where everything was at in the hotel, since this was our first visit. We had a room on the 4th floor facing the harbor. And yes you do face some kind a gravel yard on the other side of the river. But, I would imagine when there are lots of boats in the water, you would hardly notice. The only boats we saw were small boats going out fish Saturday morning. And I thought they were crazy because it was only 39 degrees out.
The room was good size, but no microwave. (You have to request one).We even had a balcony with 2 chairs on it. All in all the hotel is a very nice, but like other reviewers it is not quite yet a resort. But, it may soon be.
The one restuarant was supposed to be closed from 3pm to 4pm to switch over from lunck to dinner. it was actually closed until 5,.
We did go their little wine bar and each had a flight of wine samples from the area. the girl behind the bar was very upbeat and positive. i can't remember her name, since no one at the hotel wears name tags.
We enjoyed the indoor/outdoot hot tub, but it was quite small. The indoor pool was a good size and warm. The outdoor pool area was not open for the season yet and we did not use the fitness room.
Overall, we enjoyed our stay here and if we got a good deal would be back again.

  Our family with a one year old and 2.5 year old had a wonderful stay. The grounds were beautiful, the restaurant Planks had great food, and the basic room was... read more large enough for 2 pack and plays. Outdoor pool was nice. Our son loved looking at the boats. Live music in the lobby on Thursday evening. Free coffee at Rise and Vine. Parking was easy. And a few minute drive to Silver Beach and downtown (also walkabale). Also close to Benton Harbor restaurants. Easy vacation trip from Ann Arbor!

  We found this place to actually be like a resort. Hotel was pleasant and clean. Very friendly, helpful staff. Shuttle service around town was most welcome as they knew just... read more how to get places. Good food, free coffee in the lobby. Very restful to sit outside, listen to the music and watch boats in the harbor.

  It was a cold and blustery storm hitting us the last hour, while we arrived for our weekend stay here. Parking lot wasn’t full, thankfully. So, we didn’t have to... read more park too far. The snow was blowing sideways, it was almost a squall. The staircases upstairs to the 2nd floor is on the left immediately upon entry. The reception area is to the right when you walk in, small but it works. There’s lots of area to sit, one area is set up like a living room with a couch, love seat, chairs all around the perimeter. It’s just left of the reception desk. There’s a small desk at the foot of stairs. The bar is a decent size, it’s part of the Plank’s restaurant. There’s tables by the bar or in the dining area behind the bar. There are more seats on the second floor, which is where the spa is located. The Rise and Vine coffee shop and small convenience store. They have single cans of La Croix for $3, egad. A case of 12 cans is $6 at the grocery store. But their coffees and other drinks seem comparable to Starbucks and other one off coffee shops at least. The rooms have some sodas $4, small liquor bottles for $20-$25, boxed water $3. Should have stopped by the liquor store on the way here. The king bed looks big, clean and inviting, it’s not bad as far... It was a cold and blustery storm hitting us the last hour, while we arrived for our weekend stay here. Parking lot wasn’t full, thankfully. So, we didn’t have to park too far. The snow was blowing sideways, it was almost a squall.

The staircases upstairs to the 2nd floor is on the left immediately upon entry. The reception area is to the right when you walk in, small but it works.
There’s lots of area to sit, one area is set up like a living room with a couch, love seat, chairs all around the perimeter. It’s just left of the reception desk. There’s a small desk at the foot of stairs. The bar is a decent size, it’s part of the Plank’s restaurant. There’s tables by the bar or in the dining area behind the bar. There are more seats on the second floor, which is where the spa is located.

The Rise and Vine coffee shop and small convenience store. They have single cans of La Croix for $3, egad. A case of 12 cans is $6 at the grocery store. But their coffees and other drinks seem comparable to Starbucks and other one off coffee shops at least.

The rooms have some sodas $4, small liquor bottles for $20-$25, boxed water $3. Should have stopped by the liquor store on the way here.
The king bed looks big, clean and inviting, it’s not bad as far as comfort. Pillows aren’t the most comfy.

The bathroom fan is so loud, quite loud. It’s so peaceful and tranquil when it’s off.
We can hear the girls chattering and having a late night next door.

I do like the light under the bathroom sink, this way we didn’t always have to have the bright lights on at night or first thing in the morning or the loud chopper fan either. My husband likes the mega flusher on the toilet, to ensure that no “log” is left behind. :P.

Found many light bulbs were out while sitting on the couch in the lobby just chilling, maybe time to replace them then?

The stay was nice, aside from our loud ladies that partied late into the night all weekend.

The checkout process was quick and easy, handed in keys, receipt and out the door.

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  This was perfect stop for our summer getaway. We have 3 younger boys and they had a blast. The staff was on point keeping the pool and hot tub clean.... read more The restaurant experience was awesome and the food was great as well. We loved going to the beach everyday and then relaxing at the pool later in the afternoon. Some unexpected surprises upon checkin were also a nice touch! I would love to come back. Definitely loved having a balcony to get some fresh air when we were in our room. Kudos to the staff! Thanks

  Friendly staff great restaurant/bar and Sunday buffet. I have stayed here a couple times and it's funny they only can get one out of two elevators working at one time.... read more Other than that there is a railroad track out one side of hotel that is noisy at times but when staying on harbor side not so noisy but my window weather stripping was not stellar and wind/cold would come into room. Just had to turn heater on to compensate. I plan on coming back several times more to
Benton Harbor and will be staying at this hotel. The hotel staff make my stay.

  The hotel is beautiful but for the price we won't stay there again. The food was really good for our anniversary. In St Joseph we found there wasn't... read more much to do a lot of the restaurant were closed all with the stores due to can't fine people to work. We didn't have it nice as South Haven we visit the next day. The view which we paid for was a view of the river but a gravel pit. The service was really good and they drove us into town but we were very disappointed that so many places weren't open. Maybe we will try it again if the price wasn't so high.

  My Husband and I took a long weekend off in August and decided to go and enjoy St. Joseph. The Inn was beautiful. The water was beautiful and the weather... read more was absolutely cooperative. The Pool is small but large enough considering you can use the inside or outside option. The food was excellent and the pool bar has the best drinks! We are going back in the fall for his birthday. More